Delivery policy

When we deliver

• Deliveries run on Thursdays, roughly from 10:00 AM to 4:00 PM. The window is approximate.
• Order by Wednesday at noon for that Thursday’s delivery. After the cutoff, the order page offers the Thursday after.
• We don’t deliver on a holiday. When one falls on a Thursday, such as Thanksgiving, the order page skips that week.

What it costs

Delivery is available for orders of $40 or more, after discounts. The delivery fee is $5, waived when your items come to $150 or more.

Bulk discounts apply to every order, pickup orders included. The highest tier you reach applies, automatically. Discounts never combine: if more than one applies, your order takes whichever saves you more.

From January 1, 2027, delivery is available for orders of $50 or more, and the $5 off $50 discount ends.

A Rhode Island address outside our delivery area (below) costs $3 more, on every order, even one of $150 or more. The order page shows it as soon as you enter your ZIP code.

How you pay

Orders are prepaid on the order page when you place your order. Payment can be made by credit card, Apple Pay, Google Pay, Cash App Pay or Venmo.

Your order is placed once your payment goes through, and not before. We email you as soon as it is.

On delivery day

Leave a cooler with ice outside on Thursday morning, somewhere easy to find. The order page asks where it will be, and for a phone number so we can reach you on the day. Add a gate or door code to your notes if we’ll need one.

We email you a reminder the evening before.

If we can’t make it due to unforeseen circumstances, such as inclement weather, we’ll notify you via email and postpone your delivery until the following Thursday. Alternatively, you can choose to pick up your order at the farm or on one of our pickup days, or cancel your order for a full refund.

You don’t need to be home. If there’s no cooler where you told us, we can’t get to that spot, or we can’t find your address as you gave it, we’ll try to reach you by phone, text or the doorbell. If we can’t reach you, we won’t leave your order. You can choose to have it delivered the following Thursday, pick it up at the farm or on one of our pickup days, or cancel your order for a refund of your items. We hold your order for 7 days while you choose a new way to get your order. If you haven’t chosen after 7 days, we cancel your order, refund your items, and send you an email to confirm the cancellation.

If we couldn’t complete a delivery because there was no cooler out, no access to the address you gave us, or no way to find the address as you gave it, we keep the delivery fee. A second delivery attempt the following Thursday is charged the fee again.

Once it’s delivered, it’s in your care.

Delivery area

These are the towns we deliver to at the fees above. You may provide any other Rhode Island ZIP code that is not in our delivery area for $3 more. If we can’t get to your address, we’ll call, text, or email you. If we aren’t able to get your order to you, we will hold your order for up to 7 days. You may also request a refund for the order in full. For anywhere else, email us before you order.

Rhode Island

Connecticut

We are only able to deliver eggs in Connecticut at this time. Please consider on-farm pickup as an alternative (our farm is about 5 minutes from the RI/CT line).

On-farm pickup

There is no minimum or fee. On-farm pickup occurs at North Foster Farm, located at 99 East Killingly Road, in Foster, RI. The order page lists the time slots we have available for pickup in the coming one to two weeks. You select your pick-up time when you place your order. If we can’t accommodate your pick-up appointment, we’ll cancel your order, refund it in full, and send you an email to confirm the cancellation.

Pickup days

On pickup days, you pick up your order at a place and a time we set: the drop site, a market or a pop-up. There is no minimum or fee.

The drop site in Scituate runs on Saturdays from 10:00 to 11:00 AM, on the Village Green, 46 Institute Lane, North Scituate: the same corner of the lot where our tent sits on market days.

Markets and pop-ups are opened one event at a time. When we open one, it appears on the order page, with its place and hours, and you can choose it there. The place and hours are the event’s own. We don’t open every market or pop-up we attend.

You can order for a pickup through the end of next week. Order by 11:59 PM the day before the pickup you choose.

Changing or canceling an order

Sign in with the email address you ordered with. We email you a link to sign in. There’s no password. Your account page lets you change the day, your pickup time, where we’ll find your cooler, and your notes, or cancel the order, until the cutoff:

• Delivery: Wednesday at noon, the day before your Thursday.
• Pickup days: 11:59 PM the day before your pickup.
• On-farm pickup: 11:59 PM the day before your pickup.

To change what’s in an order, cancel it and place a new one. After the cutoff, call, text, or email us.

Refunds

When you cancel an order, we refund it in full, the way you paid, except a delivery fee kept after a missed delivery (above). It usually shows within a few business days. If we ever have to cancel an order, we refund it in full too.

If something is wrong with your order, tell us with “Report a problem” on your account page, or by email, and we’ll make it right.

Your consent

By placing an order, you agree to this policy.

Contacting us

If you have questions about this policy, email sales@northfosterfarm.com, or call or text (401) 578-3713.